Documentation
Setup and troubleshooting guides for your hosting service.
Placing your first order
Learn how to order a service and arrange payment.
How ordering worksGetting started
- Your first hosting order
Choose a plan, submit an order and prepare the details needed to set up your service.
- Access cPanel
Access cPanel and find tools for files, databases, email and backups.
- Create an email account
Step-by-step setup for [email protected], including mail-client settings and a quick deliverability check.
DNS & domains
- DNS records and troubleshooting
How DNS lookups work, which records to use and how to investigate resolution problems.
- Point a domain to Omega Digital
Connect your domain by changing nameservers or updating its A record.
- Use Cloudflare with your hosting
How to put Cloudflare's proxy in front of your hosting account without breaking SSL, mail, or FTP.
- Set up an external email provider
Configure external email delivery and verify the DNS records required by your provider.
- Email client settings
Compare IMAP and POP3, then configure incoming mail and SMTP submission.
- Configure SPF, DKIM and DMARC
Understand email authentication records and review DMARC reports.
- Troubleshoot email delivery
Check authentication, sending reputation and message content when email reaches spam folders.
WordPress
- Install WordPress
Install WordPress through Softaculous, manually or with WP-CLI.
- WordPress configuration and security
Review WordPress configuration settings for account protection, file access and debugging.
- Configure LiteSpeed Cache for WordPress
Configure LiteSpeed Cache and check that page caching and optimization work on your site.
- Backing up and restoring WordPress
Compare backup methods and test a restore before you need to recover a live site.
Migration
- Migrate WordPress to Omega Digital
Transfer a WordPress site, test the destination and update DNS.
- Transfer a cPanel account
Transfer a cPanel account using a full backup, then verify the restored services.
SSL & security
- Install a Let’s Encrypt certificate
Request a certificate through cPanel AutoSSL and investigate validation failures.
- Redirect HTTP to HTTPS
Three .htaccess variants for redirecting HTTP to HTTPS, including the one that works behind Cloudflare without redirect loops.
Backups & recovery
- Checking backups and requesting a restore
Check your selected plan’s retention, keep an independent copy and provide the details needed for a restore.
Troubleshooting
- Troubleshoot an unavailable website
Checks to identify website errors and collect useful details for support.
Need help with your service?
Email [email protected] with the domain or order number and a description of the issue. Do not include passwords.