Check the selected plan
Backup coverage and retention vary by service and tier. Use the backup allowance published with your selected plan. Do not assume a backup contains email, external DNS records or data held by a separate application provider.
Keep an independent copy
Download website files and a database export to storage you control. Protect the backup because it can contain personal information and application credentials. A copy left inside the same hosting account is not independent of that account.
Requesting a restore
- Record the affected domain and the date or restore point you need.
- Identify whether the request concerns files, a database, email or the entire account.
- Take a copy of the current state if possible. Restoring can overwrite newer information.
- Email [email protected] with the request and your order number. Do not send passwords.
After the restore
Check the website, recent database records and any uploaded files. For a store, compare orders received after the selected backup date. Keep the pre-restore copy until the result is verified.