Service delivery

From order to working service

1. Order. You choose a plan, billing term and location, and place the order from your account.
2. Review. We check that the plan is available in the location you chose. If something needs to change, we contact you before taking payment.
3. Payment. We send an invoice, which you pay by card or bank transfer. Setup starts when the payment is confirmed.
4. Setup. The service is created with the resources listed for your plan.
5. Delivery. Login details, server addresses and any nameservers are sent to the email address on your account. The order in your account shows as paid.

Setup times

Times are counted in business days from confirmed payment. Business hours are Monday to Friday, 09:00 to 17:00 Central European Time, excluding public holidays in Serbia.

If setup is late

If we cannot finish setup within the time above, we email you with the reason and a new date. You can then wait or cancel the order for a full refund, paid back to the card or account you paid from. See the refund policy for how refunds are paid.

Where we deliver

Services are available to customers worldwide, with servers in the locations listed here. We do not provide services to people, companies or countries under United Nations, European Union or Serbian sanctions, or sanctions that apply to the facilities we use. We may ask for identification before setup if an order shows signs of fraud.

Questions about an order

Email [email protected] with your order number. For payment questions, use [email protected].