Help with an existing service

Include the details needed to investigate

• The affected domain, server hostname or order number.
• When the problem started, with your time zone.
• The error message and the steps that reproduce it.
• Any recent changes to DNS, software or configuration.

Do not include passwords, private keys or other access credentials in your message.

Check the service before changing it

A DNS issue, an application error and an unreachable server need different checks. This guide explains how to narrow down the cause.