These instructions apply to a hosting service with cPanel. Use the control panel address supplied for your service. Menu names and available tools can vary with the plan and cPanel configuration.
Reaching cPanel
There are three URLs that all reach the same panel:
- https://your-server.omdigital.cc:2083, using the server hostname assigned to your service
- https://yourdomain.com:2083, once DNS points at us and SSL is issued
- https://yourdomain.com/cpanel, a shortcut to the control panel
The dashboard layout
cPanel groups tools under Files, Databases, Domains, Email, Security and Software. Use its search to find a tool by name, such as AutoSSL or phpMyAdmin.
Common cPanel tools
File Manager
Manage website files in public_html, the document root for your primary domain. Use the file menu to change permissions, extract archives or edit files. Use SFTP for transfers that exceed the browser upload limit.
phpMyAdmin
Under the Databases section. Use it to run SQL queries, export schemas, and inspect data. Databases are created separately under MySQL Databases. The panel generates a prefixed name like cpaneluser_wp01.
SSL/TLS Status
View certificate status for each domain. Use Run AutoSSL to request issuance or renewal and check errors if a certificate has not renewed.
Email Accounts
Create or delete email accounts and reset mailbox passwords. Select Connect Devices to view the mailbox’s IMAP and SMTP settings.
Backup Wizard
Generate a full-account backup before changes such as a plugin update or PHP version upgrade.
SSH access and terminal
For services with SSH access, add your public key under cPanel → SSH Access → Manage SSH Keys. Connect using the hostname and port assigned to your service:
ssh -p 22 [email protected]
# Once in, you are chrooted to your home directory. You can:
ls -la public_html/
tail -f logs/error.log
wp core update # WP-CLI is pre-installedCommon issues
- Logging in with the wrong port. 2082 is blocked for security. Always use 2083.
- Using File Manager for 500 MB+ uploads. Use SFTP; the browser upload will time out.
- PHP version changes. Use MultiPHP Manager to select the domain you want to update.
- Hotlink protection. Add your own domain to the allowed list before enabling it.
Contact support
Email [email protected] with your cPanel username and a description of the issue.