A custom email address ([email protected] instead of [email protected]) is the single cheapest upgrade to how your business looks. This article walks through creating one in cPanel, connecting it to your phone and laptop, and verifying it delivers to real inboxes.
Before you start
Confirm two things: your domain's MX record points to Omega Digital (it does by default if you use our nameservers), and your cPanel account has not hit its mailbox quota. Both are visible in the cPanel sidebar under Statistics.
Create the mailbox
- 01. In cPanel, open Email Accounts under the Email section.
- 02. Click Create. Choose the domain from the dropdown and type a username (e.g. hello).
- 03. Set a password. Use the Generate button for a strong one, then store it in your password manager.
- 04. Set a quota. We recommend 2 GB for personal mailboxes and 10 GB for shared inboxes. You can raise it later.
- 05. Leave Send a welcome email ticked so you receive IMAP/SMTP settings in your inbox.
- 06. Click Create.
Mail-client settings
Use these exact settings in Apple Mail, Outlook, Thunderbird, or any phone client. Always use SSL/TLS. Plaintext ports are disabled on our mail servers.
| Setting | Value |
|---|---|
| Incoming server (IMAP) | mail.yourdomain.com |
| IMAP port | 993 (SSL/TLS) |
| Outgoing server (SMTP) | mail.yourdomain.com |
| SMTP port | 465 (SSL/TLS) or 587 (STARTTLS) |
| Username | full email address, e.g. [email protected] |
| Password | the mailbox password you just set |
| Authentication | Password, same credentials for incoming and outgoing |
Prefer IMAP over POP3 unless you have a specific reason. IMAP keeps mail on the server so every device sees the same inbox. POP3 downloads and (by default) deletes from the server; losing your trash folder on the iPhone but keeping it on the laptop is a classic POP3 symptom.
Webmail, no client needed
cPanel ships with Roundcube. Reach it at any of:
https://yourdomain.com/webmail
https://yourdomain.com:2096
https://mail.yourdomain.comSend a test, then actually check delivery
Send a test email to a personal Gmail or Outlook account. Open the message, view original/source, and look for three Authentication-Results header entries:
Authentication-Results: mx.google.com;
dkim=pass [email protected];
spf=pass smtp.mailfrom=yourdomain.com;
dmarc=pass (p=NONE) header.from=yourdomain.comAll three must say pass. If any say none or fail, read the SPF/DKIM/DMARC article. Those records protect your domain from being spoofed and stop legitimate mail from landing in spam.
Common gotchas
- · Using the wrong hostname. If your SSL certificate is for mail.yourdomain.com, the mail client must connect to that exact hostname or certificate validation fails.
- · Port 25 blocked. Residential ISPs block outbound port 25. We use 465/587 for submission; port 25 is only for server-to-server delivery.
- · Missing SPF. Without an SPF record, Gmail and Outlook will mark outgoing mail from you as suspicious within a day.
- · Apple Mail 'automatic' setup. It usually picks wrong settings. Configure manually using the table above.
Still stuck?
Email [email protected] with the exact error your mail client shows.